All couriers are dispatched from Pune, India through DHL Express. You will receive the courier tracking number within 24-48 hours from the time you have placed the order.

The general transit time to most places in the world is 4 to 6 working days.

International Shipping charges 
Shipping is free for orders Above US $44.99 in select Countries, subject to change.

Please read our Shipping Policy for more details on shipping rates in your Country.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder and as the same may be amended from time to time. Being a system generated electronic record, it does not require any physical or digital signature.

Greetings from www.EltheCook.com (“Website”). The Website is owned by Serula Foods LLP having its registered address at Wanwadi Pune 411040 ('EltheCook" or “we” or “our”).

If you use the Website, you are required to first carefully read as well as fully understand the following Website related terms and conditions (“Terms of Use”) which are applicable when you view/access/use (collectively “use” or “using”) the Website from any computer, computer device or mobile. Please also carefully and fully understand read our Privacy Policy available at the link (“Privacy Policy”), which is incorporated in these Terms of Use by reference.

If, for any reason, you do not agree to these Terms of Use, Privacy Policy and/or other Website guidelines and policies (Website guidelines and policies collectively referred to as “Other Policies”) as communicated to you when you use the Website or wish to be bound by any of them, please do not use the Website in any way whatsoever. By using the Website, you have indicated to us that you acknowledge, understand as well as fully agree, to be bound by these Terms of Use, Privacy Policy and all Other Policies, irrespective whether you register with the Website or not.

As long as you adhere to the Terms of Use, Privacy Policy and Other Policies, we grant you a personal, revocable, non-exclusive, non-transferable and limited right and license to use the Website.

Acceptance of Terms

These Terms of Use is in the form of an electronic and legally binding contract that establishes the terms and conditions you have accepted before using the Website. These include our Privacy Policy and Other Policies as mentioned in these Terms of Use as well as other specific policies and terms and conditions disclosed to you, in case you avail any subscription or any additional features, products or services we offer on or through the Website, whether free or otherwise, including but not limited to terms governing features, billing, free trials, discounts, promotions, refunds, cancellations and shipping. By using the Website, you hereby unconditionally consent and accept to these Terms, Privacy Policy and such Other Policies. To withdraw such consent, you must immediately cease using the Website and terminate your account, if any, with us. You are requested to keep a physical copy of these Terms of Use and all other referred policies herein for your records.

Every time you use the Website, you confirm your express agreement with our Terms of Use, Privacy Policy and Other Policies. 

Unless otherwise specified, the various products showcased on the Website are currently offered for sale in India only. We make no representation that such products will be sold or delivered in any other jurisdiction. Those who choose to access the Website from outside India can do so on their own account and we shall not be responsible for any circumstances there of.

By agreeing to these Terms of Use, you grant us the permission to send electronic communications to you as part of our offering. This includes but is not limited to sending emails, newsletters and promotional offers from us. Should you no longer wish to receive these electronic communications, you may unsubscribe from our email lists.

Prohibited Activities

EltheCook reserves its right to investigate, suspend and/or terminate, whether temporarily or permanently, your Website account if you undertake any of the following acts:

1. breach these Terms of Use, Privacy Policy or Other Policies;
2. abuse, impersonate or defame any Website user or any other person, entity or any religious community;
3. displaying, publishing, transmitting or sharing, if permitted to do so by EltheCook, any information or content that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
4. displaying, publishing, transmitting or sharing any information or content that is misleading in any way;
5. use the Website for any commercial use or activity not expressly permitted under these Terms of Use;
6. “stalk” or otherwise harass any Website user or any other person;
7. make any statements, whether expressed or implied, and whether privately or publicly, as those endorsed by us without our specific prior written consent;
8. use the Website in an illegal manner or commit an illegal act or use the Website not expressly authorized by us;
9. making use of any information or content from the Website that or violates or infringes or of any third party's rights (including, but not limited to, intellectual property rights, rights of privacy or rights of publicity);
10. use any robot, spider, tool, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Website;
11. collect any personal information, including contact details, of any Website users by electronic or any other means and for any purpose, not expressly permitted under these Terms of Use;
12. send any unsolicited email or any other communication in any way whatsoever not expressly permitted under these Terms of Use;
13. undertake any unauthorized framing of or linking to the Website or “frame” or “mirror” any part of the Website, without our prior written authorization;
14. interfere with, obstruct, destroy or disrupt the Website or the servers or networks connected to the Website, whether partly or fully and whether permanently or temporarily;
15. email or otherwise transmit any content or material that contains software viruses, malware, spyware or any other computer code, files or programs designed to interrupt, destroy, disrupt or limit the functionality of the Website or of any computer software or hardware or telecommunications equipment connected with the Website;
16. use meta tags or code or programs or other devices, tools or technology containing any reference to us or the Website (or any trademark, trade name, service mark, logo or slogan of ours or any Website user) to direct any person to any other website for any purpose; or
17. directly or indirectly modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website.

EltheCook uses third party payment gateways for processing payment of all orders from the Website. EltheCook is not responsible for any delays or cancellation of orders due to any payment related issues. As we do not control such third party’s technology, platforms, systems and processes, we cannot be held liable or responsible for any error or fault at the end of such third party payment gateway service providers.

We accept payments for product orders placed on the Website through any of the following modes:

• Bank transfer – debit card or credit card or PayPal

Please note we do not accept orders placed through Cash on Delivery (COD).

For any queries regarding your order, you can call on +91 99602 90006 (between 10 am – 5 pm IST, Monday - Friday) or email us at info@elthecook.com. Unless otherwise agreed, payment must first be received by EltheCook prior to the acceptance of any order. Invoices are due and payable within the time period noted on the applicable invoice, calculated from the date of the invoice. EltheCook has all the discretion to cancel or deny any orders. EltheCook is not responsible for any pricing, typographical or other error concerning the products and reserves the right to cancel any orders arising from any such errors.

Shipping Policy

EltheCook is currently shipping all over India. Further, we are working on enabling international shipping soon. EltheCook understands how important it is to receive your purchased products in the finest condition and on time; hence our team works round the clock to try and get your products across to you in the shortest timeframe possible.

Shipping Fee: We have Flat shipping charges of $19.99 for all orders below $44.99, subject to changes.

Shipping Duration: All products are shipped out within 1 working day. For more information, please refer to the ‘Shipping & Delivery’ tab on the products detail page.

Please note that we ship all the products in your order under one transaction together as one shipment.

For circumstances and situations beyond our control, there may be a delay in shipping and delivering your products within the aforesaid duration. In such cases, though we shall not be held liable, nevertheless, we will ensure delivery in the earliest possible time frame.

Intellectual Property

EltheCook expressly reserves all intellectual property rights in all content, programs, products, processes, technology and other materials, which appear on the Website. The Website is proprietary to us and is our intellectual property. All intellectual property rights in and to the content available on the Website belongs to us. Any use of the Website or its contents, including copying or storing any of them, whether in whole or part, other than for your own personal and non-commercial use, is prohibited without our express permission. You hereby acknowledge that you will not acquire any right, title and/or interest in or to the Website except as expressly set forth in these Terms of Use.

The EltheCook name and logos and all related product names, design marks and slogans are the trademarks or service marks of Serula Foods LLP & Elton Fernandes. Access to the Website does not authorize you to use any name, logo or mark in any manner whatsoever.

Modifications to the Website

We reserve the right at any time to modify or discontinue, whether temporarily or permanently, the Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website. Any access or usage by you of the Website shall imply that you have accepted any new or modified Terms of Use. Please re-visit these Terms of Use from time to time to stay abreast of any changes that we may introduce.